Your guide to shipping & returns
At Steeziest Studio, we're committed to making your shopping experience as smooth as your style. This page outlines everything you need to know about how we ship your new clothing and our straightforward process for returns and exchanges. We aim for clarity and fairness in every step, ensuring you can shop with confidence from Bend, Oregon, right to your doorstep.
Frequently asked questions
Find quick answers to common questions about our shipping methods, delivery times, and how to handle returns or exchanges for your Steeziest Studio purchases.
How do you send out orders and what should customers expect to pay for shipping?
We partner with reliable carriers such as USPS and FedEx to ensure your Steeziest Studio orders arrive safely and efficiently. Shipping costs are calculated at checkout based on your location in the US and the chosen shipping speed. We offer various options, from standard ground to expedited services, so you can select what best fits your needs.
Once someone places an order, how long does it usually take for them to get their new clothing?
We're excited for you to receive your new clothing from Steeziest Studio! Orders are typically processed within 1-3 business days. After processing, standard shipping usually delivers within [[5-7 business days]]. Expedited shipping options are available for faster delivery. You'll receive a tracking number via email once your order ships, allowing you to monitor its journey.
Do you ship internationally?
Currently, Steeziest Studio ships only within the United States from our Bend, Oregon location. We are looking to expand our shipping options in the future to reach more customers globally.
Can I track my order?
Absolutely! Once your order has been processed and shipped, you will receive an email with a tracking number. You can use this number on the carrier's website to monitor the delivery status of your Steeziest Studio clothing.
What if a customer wants to return or exchange an item? How does that process work?
Your satisfaction is our priority at SteeziestCo. If you need to return or exchange an item, please start by contacting our customer service team at info@SteeziestCo.com. They will provide you with step-by-step instructions and a return authorization, making the process as smooth as possible.
Are there any specific rules for returns, like a time limit, or if the clothing needs to be in perfect condition?
Yes, for a successful return or exchange, items must be sent back within 60 days of the purchase date. The clothing must be unworn, unwashed, in its original condition with all tags attached, and free from any damage, stains, or odors. Items not meeting these criteria may be denied a refund or exchange.
What if my package is lost or damaged during shipping?
In the rare event that your package is lost or arrives damaged, please contact our customer service team immediately at [[email@steezieststudio.com]]. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable replacement.
How long does it take to process a refund?
Once your return is received and inspected, we will send you an email notification. Refunds are typically processed within [[5-10 business days]] to your original method of payment. Please note that your bank or credit card company may take additional time to post the refund to your account.
Questions about your order?
We understand that every question is important. If you can't find what you're looking for here, or if you need personalized assistance with your Steeziest Studio order, our dedicated customer service team is ready to help.